The Best Way to Support Your Customers During a Crisis

Posted by Josh Paul on Mar 27, 2020 8:15:00 AM

By now, the situation has sunk in. The coronavirus pandemic of 2020 will change the world’s economic landscape for years to come. 

This means that marketing agencies, business influencers, and sales gurus have all had time to formulate thoughts on how your business should survive this crisis

Your LinkedIn feed is filled with advice. If you jump in any business-oriented Facebook group, this is all people are talking about. 

Currently, the guidance ranges from “spend more time with your family” to “apply for as many government programs as you can” to “crank up your sales and marketing engine to grab market share." These diverse opinions about what to do next can make your head spin and give you analysis paralysis.

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Topics: Customer Experience

Why HubSpot Being Named Best Place to Work Matters to HubSpot Customers

Posted by Josh Paul on Dec 16, 2019 3:20:09 PM

Have you ever walked into a store or restaurant and instantly known that the staff loves working there?

In every interaction you have with them, it is clear that:

  • They are true believers and they wear it on their sleeves.
  • They take pride in being part of that company.
  • They are invested in giving you an outstanding customer experience.

This type of culture and employee satisfaction is very difficult to achieve. It takes time and deliberate design. A purposeful culture like this leads to higher customer satisfaction, strong word-of-mouth marketing, and overall growth.

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Topics: HubSpot, Customer Experience