Have you ever walked into a store or restaurant and instantly known that the staff loves working there?
In every interaction you have with them, it is clear that:
- They are true believers and they wear it on their sleeves.
- They take pride in being part of that company.
- They are invested in giving you an outstanding customer experience.
This type of culture and employee satisfaction is very difficult to achieve. It takes time and deliberate design. A purposeful culture like this leads to higher customer satisfaction, strong word-of-mouth marketing, and overall growth.